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Emergency
0845 278 0845

If you have a water supply or wastewater emergency, including blocked drains or wish to report a possible pollution, please contact - 

0845 278 0845 (open 24 hours for emergencies)

Minicom text telephone

The minicom service is available for customers who are deaf or hard of hearing.

Calling from abroad

If you're calling from outside the UK: +44 1903 264444

Problems with this website:
Please use the email enquiry form for the water supply and drainage enquiries.

 

Contacting Southern Water

 

By Email
Use our simple email forms to contact us. Please choose a title from the list so your message gets to the right department.
By Phone
Automated Telephone Service
0845 270 1508
You can pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill...
Payment enquiries
0845 272 0845
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)
 
Good time to call?
http://www.southernwater.co.uk/images/structure/widgets/alertYellowMini.gif Our Payment Enquiries Call Centre is busy, however we will answer your call quickly. You should have to wait no more than 00:00 (mm:ss) to speak to an advisor. This information is updated every minute.

(The best time to contact us is between 8.00-10.00am and 3.00-5.00pm)

Many enquiries can be completed easily using our simple online forms
Technical enquiries
0845 278 0845
(Lines open 24 hours for emergencies, otherwise 8am-7pm, Monday-Friday; 9am-1pm, Saturday)
Please don’t waste water
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