Southern Water, like all water companies, is regulated by our economic regulator Ofwat* who monitor our business to ensure we are providing a good quality and efficient service at a fair price.

It does this by setting price limits on what we can charge you, while protecting the standard of service you receive. It also encourages companies to be more efficient and aims to raise the standards of those that need to improve.

Ofwat sets price limits so that our customers should pay no more than is necessary to enable well-managed companies, like Southern Water, to finance the services they deliver. Following agreement with Ofwat about the limits on charges for the coming five years, we have produced a Monitoring Plan which outlines our investment programme for 2005-2010. You can view our Monitoring Plan 2005-2010 here.

The Consumer Council for Water* was set up by Ofwat in 2005 to represent the views of water and sewage customers in England and Wales.

* Southern Water is not responsible for content on external websites.