We hope your experience of dealing with Southern Water will always be positive and that your expectations in terms of service are consistently met. If you have an enquiry about your water, wastewater service or your bill, or are unhappy with our performance, there are a number of ways to get in touch with us. We will do our very best to address your concern quickly and efficiently.

Via our Website
You can contact us through our online email forms.

By phone
General enquiries relating to charges and requests for information - 0845 272 0845

24Hr Automated Service – voice self service (VSS) -
0845 270 1508

Enquiries or complaints about water and wastewater services - 0845 278 0845

Surface water drainage rebate request -
0845 279 0845

By post
Southern Water
PO Box 41
Worthing
BN13 3NZ

By Fax
You can fax your enquiry on: 01903 535060

Consumer Council for Water

An independent body, C.C.Water (London and South East), represents the interests of all water customers in the Southern Region. For information or advice, you can contact them in the following ways:

By phone:  02079 318502

By Fax: 0121 345 1010

By post: London & South East
1st Floor,
Victoria Square House,
Victoria Square
Birmingham
B2 4AJ

By email: using the form on www.ccwater.org.uk