Enquiries
General enquiries may be made by telephone or in writing. We will respond to written enquiries within ten working days.

Self-lay water mains
Guidance on the requirements from the initial application and proposals through to entering into a formal agreement and completion of the work on site, with subsequent adoption of the main by Southern water are contained in the current edition of the ‘Code of Practice for Self-laying of Water Mains and Services – England and Wales’ published by WRc (email request to publications@wrcplc.co.uk), also the Southern Water Company specific addendum is available here.

Quotations for water service connections
Requests should be made in writing. We will provide a written quotation within ten working days – either as a budget estimate or basis of contract – once all the relevant information has been received. Guidance on the information required is given on the application form which can be downloaded from our website. Quotations are time-limited to three months.

Water main diversions and requisitions
We will provide an outline response and quotation within twenty working days. The turnaround time depends upon the complexity of the proposed works.

New water connections
Where reasonably practicable, new connections will be provided within twenty-one days, following receipt of your payment and a request for a trench inspection. We will notify you in the event that an external factor prevents that happening.

Applications for sewer connections
We will respond within twenty-one days to all applications for the connection of a new drain or sewer to the existing sewerage network.

You can find the application forms and guidance note here.

Requests for sewer adoption
Guidance on submitting requests is contained within the current edition of ‘Sewers for Adoption, a design and construction guide for developers’ available from WRc (e-mail request to: publications@wrcplc.co.uk). We will notify you within ten working days if anything is missing from your application, and provide full confirmation within twenty-five working days that your proposals comply with ‘Sewers for Adoption’.

In the event that we anticipate being unable to meet any of the above timescales, we will notify you of the expected response time.