WaterSure provides financial assistance to metered customers who use large amounts of water for essential purposes.
You may be eligible for a reduction in charges if your water supply is metered and -
- you (or someone in your household) are receiving one of the benefits or tax credits shown below and
- you (or someone in your household) are responsible for three or more children under 19 in full time education who live with you
- or you, your child or the person receiving the benefit or tax credit have a specified medical condition requiring the use of more water than normal.
The specified benefits and tax credits are:
- Child Tax Credit (you must receive more than the family element)
- Housing Benefit
- Income-based Jobseeker's Allowance
- Income Support
- Means-tested Council Tax Benefit (not including reductions/discounts)
- Pension Credit
- Working Tax Credit
- Income related employment & Support allowance
If you wish to find out more about these and other benefits please look on the DirectGov website at http://www.directgov.co.uk/.
As a rough guide, if your metered charges for a year are currently more than £131 (water supply only), £242 (wastewater only) or £373 (water and wastewater) and you satisfy the above conditions, you may be eligible for assistance.
A detailed explanation of the circumstances in which you could qualify is contained in our downloadable leaflet WaterSure tariff Help with your metered water bills: Do I qualify for help?
If you would like more information please telephone 0800 027 0800.
NOTE: If you receive your water supply from another company, please call them first to obtain advice. If they agree you are eligible for assistance, they will notify us.
