Facing financial problems?  We can help

Southern Water understands that our customers may experience financial problems and that prioritising bills can be difficult. Customers can ease this burden by contacting us to make a payment arrangement which reflects their financial circumstances.

If you have a Bank or Building Society account, please contact our Payment Enquiries Call Centre on 0845 272 0845 to set up a plan, no forms are necessary. If you do not have a bank account, a payment card can be arranged.

Alternatively, if you find it difficult to budget on a regular basis or are housebound, Southern Water can offer a flexible instalment arrangement. For more information please call 0845 272 0845.

Visit our website for more information.