Home : Domestic Customers : Guaranteed standards of service : Guaranteed standards of service - previous standards
Previous guaranteed standards schemes
To emphasise our commitment to our domestic customers, we have produced a Customer Charter, our Guaranteed Standards Scheme, detailing the minimum standards of service you can expect in our main areas of business, together with the action we will take and, where appropriate, any compensation we will pay you if we don't deliver on our promises.
Southern Water's current Guaranteed Standards came into effect on 1st December 2003.
To view our previous Guaranteed Standards Schemes click on the links below:
Guaranteed Standards 20th September 2000 - 30th November 2003
