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Water and wastewater services for Kent,
Sussex, Hampshire and the Isle of Wight
Sussex, Hampshire and the Isle of Wight
About us
Our films
Help and information
How to read your water meter
Water resources are under pressure so Southern Water is installing 500,000 water meters in the South East. We explain how your meter works and how to take readings.
If you do not have a water meter at your property, it's likely you're receiving an unmetered bill.
If you've had a meter since before late 2010, it's likely you're receiving one of these metered bills.
If you've had a meter installed as part of our Metering programme, it's likely you're receiving one of these metered bills.
If you're receiving an assessed bill, it's because it was not possible to install a meter at your property.
If you're receiving a metered assessed bill, it's because it was not possible to install a meter at your property as part of the Metering programme.
Water resources are under pressure so Southern Water is installing 500,000 water meters in the South East. We explain how your meter works and how to take readings.
Watch our short film to show you how to find your stop tap and tackle low water pressure. Some households experience temporary low water pressure after a water meter is fitted.
A film explaining what the transfer of private sewers involves and how it affects property owners.
This graphic animation shows how the transfer of private sewers will affect flats or apartments. Please note that this animation is based on the latest available guidance from the Government. The final guidance document is expected to be published shortly.
This graphic animation shows how the transfer of private sewers will affect terraced properties. Please note that this animation is based on the latest available guidance from the Government. The final guidance document is expected to be published shortly.
This graphic animation shows how the transfer of private sewers will affect semi-detached properties. Please note that this animation is based on the latest available guidance from the Government. The final guidance document is expected to be published shortly.
This graphic animation shows how the transfer of private sewers will affect detached properties. Please note that this animation is based on the latest available guidance from the Government. The final guidance document is expected to be published shortly.
