Automated telephone service
This is available 24 hours a day, seven days a week for you to pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill or tell us you have paid.
0845 270 1508
Billing and account enquiries
Lines are open from 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays. We're closed on Sundays and Bank Holidays.
The best time to call us is Tuesday to Friday from 10am–2pm.
0845 272 0845
Water and wastewater enquiries
Lines are open from 8am–7pm, Monday to Friday and from
9am–1pm on Saturdays. From a landline call:
0845 278 0845
Or from a mobile call:
0330 303 0368