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Water and wastewater services for Kent,
Sussex, Hampshire and the Isle of Wight
Sussex, Hampshire and the Isle of Wight
Your bill & account
You can make a new start in paying off your water bill arrears. Find out below how you qualify for this scheme and how to apply.
Individual needs
NewStart
You can make a new start in paying off your water bill arrears. Find out below how you qualify for this scheme and how to apply.
If you’re able to start making regular payments towards your account, we will credit you the same amount. So if, for example, you pay £30 for 12 months equalling £360, we will credit your account with £360.
To qualify for this scheme you must owe us at least £750 of arrears in addition to the current annual charge, and/or not have paid anything for the last two years.
Providing you make regular payments we will credit your account annually
There’s a range of payment options for you. You can pay weekly, fortnightly or monthly using one of the following methods:
- Direct Debit through a bank/building society account
- Payment card which can be used without charge at any shop displaying the Pay Point sign or at branches of the Post Office or NatWest Bank
- Internet or telephone banking
- Water Direct payments deducted from certain benefits
If you would like to apply for this scheme you can do so by completing our online form.
Alternatively, email us at debtadvice@southernwater.co.uk or telephone us on freephone 0800 027 0363. Lines are open from 8am to 8pm Monday to Friday and 9am to 1pm Saturday.
