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Your areaFind out if you're a Southern Water customer, check your water quality, or explore our interactive map to see what's going on in your area
Water and wastewater services for Kent,
Sussex, Hampshire and the Isle of Wight
Sussex, Hampshire and the Isle of Wight
Your bill & account
You may be eligible for a reduction in charges if you have a low income and your water is supplied by a meter.
In your area
Find out if you're a Southern Water customer, check your water quality or explore what's happening in your area.
Individual needs
WaterSure Tariff
You may be eligible for a reduction in charges if you have a low income and your water is supplied by a meter.
The reduced charges for the WaterSure scheme are £449 (£158 for water only and £291 for sewerage only) for the period April 1, 2013, to March 31, 2014.
If your fresh water is supplied by another water company, please contact them directly for assistance.
We can help by putting a limit on your charges for water and sewerage services, as long as you meet the following conditions:
You (or someone in your household) are receiving one of the benefits or tax credits shown below:
- Child Tax Credit (you must receive more than the family element)
- Housing Benefit
- Income-based Jobseeker’s Allowance
- Income Support
- Means-tested Council Tax Benefit (not including reductions/discounts)
- Pension Credit
- Working Tax Credit
- Income related Employment & Support Allowance (ESA)
And either:
You (or someone in your household) are responsible for three or more children under 19 in full time education who live with you.
Or you, your child or the person receiving the benefit or tax credit have a specified medical condition requiring the use of more water than normal. The specified medical conditions are:
- Abdominal stoma
- Crohn’s disease
- Desquamation (flaky skin disease)
- Eczema, psoriasis or varicose ulceration (weeping skin disease)
- Incontinence
- Ulcerative colitis
- Renal failure (where they need home dialysis)
- Another condition which means they have to use a lot of extra water.
Fill in this application form and return it to us with the necessary supporting evidence:
- A photocopy of the latest ‘notice of entitlement’ for benefits or tax credit.
- A doctor’s certificate or a letter from a GP or consultant confirming that this condition needs extra water.
- A photocopy of a prescription form or doctor’s certificate.
- A photocopy of the latest ‘notice of entitlement’ to Child Benefit for each child.
In order to be considered for any, or a combination of, our assistance schemes and tariffs, you will need to fully complete this online application form.
Alternatively email us at debtadvice@southernwater.co.uk or telephone us on freephone 0800 027 0363 8am-8pm Monday to Friday and 9am-1pm Saturday.
Your individual circumstances will then be assessed confidentially by one of our specialist advisors in the Southern Water Debt Advice Team. We will then notify you of any schemes or tariffs on to which you have been accepted.
