Your bill & account

Following the installation of your water meter, you will be required to pay water service charges on a measured basis.

Metered charges

Following the installation of your water meter, you will be required to pay water service charges on a measured basis.

Your metered accounts will incorporate an element of both standing and volumetric charges. 

They will be issued twice yearly in accordance with our meter reading schedules, and are payable in full upon receipt. Find out more information about ways to pay your bill.

Please remember that unmetered charges are payable for the period prior to your meter being installed

If your property is connected to the mains drainage system, your wastewater charge will also be determined by reference to the volume of water supplied.

We appreciate that not all water supplied will be returned directly to the sewer, and for this reason wastewater volumetric charges will be calculated based upon 95% of the volume of water supplied.

It should be noted that standing charges increase in line with the meter size.

Charges for April 1, 2014 to March 31, 2015

Metered tariffs (meters sized 15mm or 20mm)
Service Standing charge Unit volume charge (per cubic metre)
Water supply £27.17 £1.201
Wastewater £56.57* £2.273

* This includes surface water and highway drainage charges 


If the survey reveals that a larger meter is required, you will be notified of the details of the standing charge applicable to the appropriate size of meter.

1000 litres = 1 cubic metre        4.5 litres = 1 gallon

 
 
 
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