Southern Water understands that our customers may experience financial problems, particularly in these difficult economic times.

This section describes the four schemes we can offer which may help customers who are having problems with their water bill.

WaterSure

You may be entitled to a reduction in your bill if you have a water meter and use a large amount of water. To qualify you must satisfy certain criteria.

Water Direct

If you are claiming Income Support, Jobseeker's Allowance, Employment Support Allowance or Pension Credit, Jobcentre Plus may consider paying us directly out of your benefits.

NewStart

If you are able to start paying what you owe for the current year by regular instalments Southern Water will pay the same amount for you from your arrears.

Southern Water Charitable Trust Fund

The Southern Water Charitable Trust Fund can offer financial assistance in cases of extreme hardship.