We published our Draft Business Plan, followed by our Final Business Plan, outlining how we plan to maintain and improve services from 2010-15
We are planning to install hundreds of thousands of water meters by 2015, concentrating on the most water-stressed regions first
Metered customers currently pay 92.3p per 1,000 litres of clean water – the equivalent of 500 two-litre bottles of drinking water
We restructured our operational contracts, which resulted in the signing of the largest operational contract in our history to help deliver critical services for the next five years and beyond
The Government has decided that the maintenance of private sewers in our area will become our responsibility from 2011
A worker uses CCTV camera technology to survey a sewer for blockages