We published our Draft Business Plan, detailing how we propose to maintain and improve our services from 2010 to 2015.

Following extensive feedback from customers, we published our Final Business Plan in April 2009 and submitted it to Ofwat, which, in November, will determine how much we can charge customers from 2010 to 2015.

The maintenance and replacement of pipes, sewers, treatment works and pumping stations are a major part of our investment plans, together with our work to meet European environmental legislation.

We carried out the largest consultation exercise in our history to ensure that our customers’ views are at the heart of the price review process. Our plan balances the need to spend money on improvements with the desire to keep down bills, particularly in the current economic climate.

The plan includes work to deliver 154 schemes, more than anywhere else in the UK, specifically to meet environmental legislation imposed on us from Europe.