The Business Application Suite delivers all of our payroll, financial and commercial services, replacing many time-consuming, paper-based systems
Customers can view our customer information microsite, giving details of a host of different services, such as what to do if you spot a leak
Customers banking with Lloyds TSB, NatWest or RBS can pay their bills online using our e-billing services
Customers can see how busy our call centre is by visiting our website to see if it is a good time to call
We aim to keep waiting times to our call centre to a minimum
Extra staff working in our Control Centre respond to customers’ technical calls and dispatch work out of hours