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We awarded 68 contracts during 2010-11.

Southern Water is supported by more than 350 supply or service contracts.

We placed 23,362 purchase orders during the year.

Our internet gateway captures and removes 10 per cent of spam email, saving our time in deleting them manually.

Our managers were trained in commercial governance to ensure we comply with regulations and procedures.

Business improvements
  • Southern Water – Computer servers in our data centre
  • Southern Water – The BAS system helps staff plan their working time
  • Southern Water – One of the new Automated Meter Reading water meters
  • Southern Water – A maintenance team at work
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We secured new contracts and boosted the resilience of our IT systems in 2010-11.

We increased the reliability of our billing and debt management systems and introduced new processes to support our metering programme.

During the year, we appointed three main contractors to deliver our programme to install water meters for about half a million households by 2015.

We also introduced 3G laptops to help our employees work more efficiently on the move and launched an electronic stakeholder newsletter designed for smartphones.


 Conservation, Access and Recreation Report
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