Many enquiries can be completed by using our simple online forms:
Change of Address
Set up an account
Change your Details
Apply for Payment Card
Sign-up for Direct Debit
Amend your existing Direct Debit
Apply for a Water Meter
Send your meter reading
Request a copy of your bill or statement
Account Enquiries:
Email: Contact Customer Accounts
Telephone: Contact 0845 272 0845
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)
(Our busiest times are between 9.00 - 10.30am and 4.00 - 5.00pm)
Water Supply, Drainage and Other Enquiries
Email: customerservices@southernwater.co.uk
Phone: 0845 278 0845 (24 hours for emergencies)
Fax: 01903 691435



