Many enquiries can be completed by using our simple online forms:

Change of Address 
Set up an account
Change your Details
Apply for Payment Card
Sign-up for Direct Debit 
Amend your existing Direct Debit
Apply for a Water Meter
Send your meter reading
Request a copy of your bill or statement

Account Enquiries:

Email: Contact Customer Accounts
Telephone: Contact 0845 272 0845
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)
(Our busiest times are between 9.00 - 10.30am and 4.00 - 5.00pm)

Water Supply, Drainage and Other Enquiries

Email: customerservices@southernwater.co.uk
Phone: 0845 278 0845 (24 hours for emergencies) 
Fax:  01903 691435