Many enquiries can be completed easily using our simple online forms:
- Change of Address
- Set up an account
- Change your Details
- Apply for Payment Card
- Sign-up for Direct Debit
- Amend your existing Direct Debit
- Apply for a Water Meter
- Send your meter reading
- Request a copy of your bill or statement
Email: use our simple email forms to contact us. Please choose a title from the list so your message gets to the right department.
Billing or Account Enquiries:
Water Supply and Drainage Enquiries:
Telephone:
Payment enquiries: 0845 272 0845
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)
(Our busiest times are between 9.00 - 10.30am and 4.00 - 5.00pm)
Technical enquiries: 0845 278 0845 (Lines open 24 hours for emergencies. Otherwise 8am - 7pm Monday to Friday and 9am - 1pm Sat)
Fax: 01903 691435
