What do we use personal information for?

Keeping customer information accurate
It is important that your information is kept up to date. Our website enables customers to keep us informed of required changes so that our records can be amended.
Email messages
If you contact us by email, or provide your email address for us to contact you, we may use the details provided to contact you about anything to do with your query, or managing your account. If you no longer wish us to contact you by email, please let us know and, if necessary, provide alternative contact details.
Information collected automatically – statistical information
We automatically collect some information about your visit to our website. This aggregated information is used to help us understand user preferences so that we can make regular improvements to site content and navigation. The sort of information recorded includes how many people visit our site and which pages are the most popular. This use does not record personally identifiable information.
Work with us online recruitment section
We will only use the information you provide in connection with your job application and will not disclose your information to any other organisation or use it for any other purpose. All the information we collect is stored securely on our centralised recruitment database. Our recruitment database and online application facility is hosted by Bond International Software (UK) Ltd. The information will be stored securely for up to 3 months after your last visit.
Online payment
We use a third party, Alliance & Leicester Bill Pay, to process payments made via our website.
Provision of information and services
The information you provide us, or that we hold about you, may be used by our staff and other agents to help manage our service to you. Unless you have notified us of an objection, we may also provide you information on water-related goods or services that we believe may be of benefit. To help prevent and detect fraud or debt we may need to exchange details with credit reference and fraud prevention agencies. If you contact us by telephone, your call may be recorded for training and service-related purposes. We also monitor email communications and may restrict delivery under certain circumstances.
Making automated decisions
Some processing may be automated. Such processing may occur in limited circumstances when setting up or managing your account with us.