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Everyone wants to feel safe and secure in their home. Unfortunately, older people and those with disabilities can be particularly vulnerable to bogus callers who pretend to be officials.
Always ask anyone who comes to your door for proof of their identity and check it carefully.
There are several ways you can check the identity of our representatives:
All our staff and people calling on our behalf carry an identity card with their photograph and name on it.
They must show you this. If they offer an identity card, take it. If they do not offer you an identity card, ask to see one.
If you are not sure that a caller works for Southern Water or one of our agents, phone us on 0330 303 0368 (calls charged at local rate), available 24 hours a day and check that we sent the caller.
Ask us to tell you the name of the caller and whether it is a man or a woman.
You can ask to join our password scheme. You can choose your own password and we will only give this to representatives who need to call on you.
Ask them to quote the password you have agreed with us. Use a word you find easy to remember. Please phone us or write to us to join.
You should always: