Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
For business

The Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that take part in the Direct Debit scheme.

The efficiency and security of the scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment dates change, we will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If an error is made by us or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid

You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us:

Southern Water
PO Box 41
West Sussex
BN13 3NZ

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