Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
For business

Exit statement

On 25 October 2016 Southern Water applied to exit the non-household retail market. As a result, from 1 April 2017, our non-household customers will transfer to Business Stream for the services they currently receive from Southern Water.

Final bill

As from 1 April 2017, unless you have notified us otherwise, your Southern Water account and the services you received from us have been transferred to Business Stream. Business Stream are responsible for supplying these services.

Find out more about competition in the water industry and what this means for you.

You can find out more about your final Southern Water bill.

If you are a Trade Effluent customer, you will receive your final Southern Water bill in April.

Need help?

Type your question into the box below or see what other customers often ask.

Pay by single Direct Debit

This is a one page form.

To complete this form you will need:

Items marked * must be filled in

Contact details

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Instruction to your bank or building society to pay by Direct Debit

Please pay Southern Water Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Southern Water and, if so, details may be passed electronically to my bank/building society.

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Please provide the name of your bank or building society.

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The Direct Debit Guarantee

  • This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.
  • If the amounts to be paid or the payment dates change, Southern Water will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by Southern Water or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us: Southern Water, PO Box 41, Worthing, West Sussex, BN13 3NZ.

Complete form

Please refer to our Privacy Statement to understand how we may use your personal information.

Please click the Submit button once to send the completed form to Southern Water. It may take a few seconds for the form to be processed. You will then have the chance to print a copy for your records (this may print on more than one page).

 
 
 
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