Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Business Plan 2010–2015

We are investing £1.8 billion across Kent, Sussex, Hampshire and the Isle of Wight between 2010 and 2015, the equivalent of £1,000 for each household we serve.

This programme was agreed by our regulator Ofwat in 2009, following a detailed review of our Business Plan for 2010–2015.

The Business Plan outlines our plans for maintaining and improving water and wastewater services during the five years, particularly those which customers have asked for, including maintaining drinking water quality, a reduction in flooding and pollution, metering and carbon reduction.

A rise in customer bills of £20, before inflation, was also agreed by Ofwat, to fund the investment for our four million customers.


View the sections of our Business Plan as follows:

Final Business Plan – Part A

Final Business Plan – Part B


Final Business Plan – Part C


Reporters Commentary on:


View a summary table of our Business Plan.

View our Draft Business Plan.

View our Strategic Direction Statement, which contains our strategic priorities for water and wastewater services through to 2035.

We published our new five-year Business Plan for 2015–20 for consultation during August and September 2013.

The feedback we received was used to update and finalise the plan, which was submitted to our regulator, Ofwat, on
December 2, 2013.

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