Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Service update

Contact Centre
Phone lines

Due to technical issues we are not able to answer billing calls at this time.

We’re working to resolve the problem as soon as possible and we apologise for any inconvenience caused

Many enquiries can be completed quickly and easily using our online forms.

If you have a water or wastewater emergency please call 0330 303 0368.

22 May 2015, 13:48

Need help?

Type your question into the box below or see what other customers often ask.

Report a leak

If you spot a water leak, please call our 24-hour Leakline:

0800 820 999


0330 303 0146


For water supply or wastewater emergencies, blocked drains or possible pollution, call:

0330 303 0368


A minicom service is available for the deaf or hard of hearing

0845 275 0845

Call us

You can contact us by phone using the numbers below, but with about four million customers, our call centre can sometimes be quite busy. Why not use one of our online forms or email us instead?

Automated telephone service

This is available 24 hours a day, seven days a week for you to pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill or tell us you have paid.

0845 270 1508



Billing and account enquiries

Lines are open from 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays. We're closed on Sundays and Bank Holidays. 

0845 272 0845



Water and wastewater enquiries

Lines are open from 8am–7pm, Monday to Friday and from
9am–1pm on Saturdays.

0330 303 0368

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