Due to technical issues we are not able to answer billing calls at this time.
We’re working to resolve the problem as soon as possible and we apologise for any inconvenience caused
Many enquiries can be completed quickly and easily using our online forms.
If you have a water or wastewater emergency please call 0330 303 0368.
A minicom service is available for the deaf or hard of hearing
This is available 24 hours a day, seven days a week for you to pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill or tell us you have paid.
Lines are open from 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays. We're closed on Sundays and Bank Holidays.
Lines are open from 8am–7pm, Monday to Friday and from
9am–1pm on Saturdays.