Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Type your question into the box below or see what other customers often ask.
 

Report a leak

If you spot a water leak, please call our 24-hour Leakline:

0800 820 999


Or

0330 303 0146

Emergencies

For water supply or wastewater emergencies, blocked drains or possible pollution, call:

0330 303 0368

Minicom

A minicom service is available for the deaf or hard of hearing

0845 275 0845

Call us

You can contact us by phone using the numbers below, but with about four million customers, our call centre can sometimes be quite busy. Why not use one of our online forms or email us instead?

Automated telephone service

This is available 24 hours a day, seven days a week for you to pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill or tell us you have paid.

0845 270 1508

 


 

Billing and account enquiries

Lines are open from 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays. We're closed on Sundays and Bank Holidays. 

0845 272 0845

 


 

Water and wastewater enquiries

Lines are open from 8am–7pm, Monday to Friday and from
9am–1pm on Saturdays.

0330 303 0368

 
 
 
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