Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Service update

Direct Debit system
Technical issues

We have a problem with our direct debit system and as a result some payments may not have been processed.

It includes those due to have been taken on October 5th and 10th.

We are really sorry and we'll be in touch shortly if the payment is still to be taken from your bank account. For more info: http://bit.ly/2dgujwR 

14 October 2016, 09:35

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Type your question into the box below or see what other customers often ask.

Report a leak

If you spot a water leak, please call our 24-hour Leakline:

0800 820 999



0330 303 0146

(Calls charged at local rate)


For water supply or wastewater emergencies, blocked drains or possible pollution, call:

0330 303 0368

(Calls charged at local rate)


A minicom service is available for the deaf or hard of hearing

0330 303 1265

(Calls charged at local rate)

Call us

You can contact us by phone using the numbers below, but with about four million customers, our call centre can sometimes be quite busy. Why not use one of our online forms instead?

Automated telephone service

This is available 24 hours a day, seven days a week for you to pay your bill, change address, set up a Direct Debit, apply for a payment card or request a copy of your bill.

0330 303 1263

Calls charged at local rate

Find out more about the changes to phone numbers.


Billing and account enquiries

Lines are open from 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays. We're closed on Sundays and Bank Holidays.

0330 303 0277

Calls charged at local rate


Water and wastewater enquiries

Lines are open from 8am–7pm, Monday to Friday and from 9am–1pm on Saturdays.

0330 303 0368

Calls charged at local rate

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