The CAP provide independent challenge and advise to the Board on the company's delivery of the six priorities and 26 customer promises.
Anna Bradley has expertise in regulation, public policy and consumer & stakeholder engagement, with long experience in consumer advocacy.
Previously she was a Director at the Financial Services Authority and prior to that was the CEO of the National Consumer Council. Anna was appointed as the independent Chair of the Southern Water Customer Challenge Group in early 2012.
Across the industry she was the first CCG Chair appointed that did not come from an industry background but came with a wide ranging consumer advocacy background. Anna has since been appointed as the Independent Chair of the Southern Water Customer Advisory Panel, the successor to the CCG.
The CAP will play an important role in AMP6 in monitoring and providing assurance that the customer priorities and company promises made during PR14 are delivered.
As well as Chairing the Southern Water CAP, Anna is Chair of the Rail Safety Standards Board. She was also the first Chair of Healthwatch England and is a former board member of the Care Quality Commission.
Environmental & Landscape Professional
Phil is a Chartered Environmentalist, with over 30 years’ experience dedicated to Protected Areas’ management. Until recently, he was a Director in the Senior Management Team of the South Downs National Park Authority, responsible for the field staff delivering on the twin National Park Purposes of “conserving & enhancing” and “promoting understanding & enjoyment”. He is now a freelance professional.
After a brief period in London in the 1970s, a degree and embryonic City career, he made a switch to the Environment, to the Dorset Heritage Coast, then Suffolk Coast & Heaths, before East then West Sussex. He co-founded the Sandlings Group to conserve Suffolk heathland and set up innovative urban-fringe education initiatives, established the Seven Sisters Marine Conservation Area and developed the South Downs Volunteer Ranger Service.
He orchestrated the lobby to achieve Environmentally Sensitive Area status for the South Downs, generating growing awareness and action. This enabled chalk grassland conservation, woodland and wetland management, National Trails, recreation and tourism initiatives, and progressing the campaign for National Park status. Senior roles with Sussex Downs Conservation Board, then South Downs Joint Committee followed, before the coming of the National Park.
Phil lives in Brighton, relying on the downland chalk aquifer for his drinking water, supplied by Southern Water and enjoys swimming in clean seas.
CEO, Sussex Chamber of Commerce
Ana Christie has substantial business experience both in the UK and internationally.
Her career began in aviation working both at Gatwick and Heathrow airports before progressing into hospitality for Marriott and Whitbread hotels, and subsequently managing the London Aquarium.
Ana was executive vice president of an executive recruitment and human resources consultancy in the Philippines before working for the British Deputy High Commission in India in entry clearance (visas and immigration).
On her return to Britain, Ana joined the pharmaceutical industry managing a team of project managers. Ana advanced her career by joining Sussex Chamber of Commerce in May 2014 as Chief Executive.
Director, East Sussex County Council
Rupert has been the Director of Communities, Economy and Transport at East Sussex County Council since June 2007.
He is responsible for a range of activities including economic development, transport planning, waste planning and management, highway maintenance and construction, rights of way, countryside management, libraries, archives, registration and customer services.
Rupert is a Chartered Civil Engineer and prior to joining East Sussex County Council he held a number of roles with the Environment Agency as a flood and coastal risk manager through to senior management roles where he was responsible, amongst other things, for environmental regulation, flood risk management and environment protection and enhancement.
In addition to chairing the ADEPT environment board Rupert currently chairs the Local Adaptation Advisory Panel on Climate change.
Philip is a Partner in the Consumers & Competition division at the GB energy regulator Ofgem. He is on secondment to the Australian Competition and Consumer Commission in Melbourne until early 2017, but is continuing to contribute to the Panel’s work.
He was previously Consumers & Sustainability Partner at Ofgem, when his responsibilities included consumer protection and redress, vulnerability, and research and insight, as well as work on future consumers and better regulation.
Before joining Ofgem, Philip had senior roles in three UK consumer organisations, most recently as Deputy Chief Executive of Consumer Focus, and he has also worked for Accenture and a small market research agency.
Philip is a former member of the Civil Aviation Authority’s Consumer Panel and sat on the advisory group for the independent review of the Money Advice Service. He was the first chair of the Food Standards Agency’s Advisory Committee on Consumer Engagement and is a former member of the government’s Regulatory Policy Committee, Risk and Regulation Advisory Council and Better Regulation Commission.
When not in Australia, he lives in Lewes, East Sussex and is a customer of Southern Water.
Senior Policy Manager, CCWater
Karen is a Senior Policy Manager at the Consumer Council for Water (CCWater). She has been involved in consumer representation within the water sector for over 20 years.
Karen initially worked for Ofwat but was appointed to CCWater in 2005. Karen leads CCWater’s Environmental Policy Team and is CCWater’s senior manager in the London and South East region.
The region currently has six water companies operating within it, including Southern Water. Particular interests include: water resource planning; drought management; demand management and water metering.
CEO, Age UK East Sussex
Steve Hare is the Chief Executive of Age UK East Sussex. He is a values-driven senior manager with over 25 years of experience of working in the voluntary and community sector.
His career to date has involved him in fundraising, human resources, volunteer management, social enterprise, and in directly providing services to vulnerable people and communities. He has worked with a range of issues such as homelessness, mental health, domestic violence, and alcohol and substance misuse.
Steve’s work sees him regularly influencing and working in partnership with individuals and agencies in public, private and voluntary sectors.
He currently Chairs a national fundraising steering group across the Age UK network. He is also Chair of Trustees of Brighton and Hove Impetus. Steve lives in Brighton and is a keen marathon runner.
CEO, Medway Citizens Advice Bureau
Dan is the Chief Executive Officer of Medway Citizens Advice Bureau (CAB) and has been for the past 6 years, managing more than thirty staff and seventy volunteers. He is also an elected Councillor on Medway Council.
Prior to CAB Dan worked as a Special Adviser to the Deputy Prime Minister, John Prescott MP for 11 years, working on housing and regeneration projects and tackling health inequalities in diverse communities across the country.
Early in his career Dan trained and worked as a Charge Nurse at Guy's and Kings College Hospitals in London.
Dan is Chairman of the Board of Trustees at both Medway (Hands) Volunteer Centre and Relate Medway and North Kent. He is also a board member of a Registered Social Landlord, Golding Homes. Dan is also Chair of Metro which is the second largest LGBT Equality charity in the country.
In his spare time Dan has helped to set up Street Reps, a volunteering organisation which aims to improve the physical environment of local neighbourhoods and build community spirit.
In the past Dan has also been a School Governor, a member of Medway Domestic Abuse Forum and a trustee of the National Young Advisor Programme.
Managing Director, Waterwise
Nicci has been Managing Director of Waterwise since March 2017. Prior to this, from January 2013, Nicci was a Director at Ofwat, where she led Ofwat’s work on resilience and independent regulation, its relationship with the UK and Welsh Governments and with environmental groups.
She also led Ofwat’s strategic approach in Wales.
Nicci sits on the sector’s Water and Wastewater Resilience Action Group. Nicci was Policy Director and co-founder of Waterwise from 2005. She sat on the Waterwise Board as a Non-Executive Director from November 2015.
Nicci’s background is in government and policy. She worked for 11 years for Rt Hon Margaret Beckett MP – former Secretary of State for Environment, Food and Rural Affairs – including as her Special Adviser at Defra. Nicci is a school governor.
She lives in London with her husband and three children.
Chair, Wessex Chalk Stream and Rivers Trust
George has been the chair and a trustee of Wessex Chalk Stream and Rivers Trust since July 2012, an environmental charity focusing on water quantity and quality in the waterways of the Wessex region (Hampshire, Wiltshire and part of Dorset).
George is also a trustee of other charities operating in the educational and disability related sectors. Until 2012 George was a corporate lawyer specialising in the restructuring of businesses in financial difficulties.