Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
Your bill & account

Quickly and easily pay your bill, change your account details or find out how your charges are calculated

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Contact us

If you are having problems paying your bill, our Affordability team will be able to help with your enquiry in a helpful and understanding way and in confidence.


Freephone 0800 027 0363 (8am–7pm Monday to Friday and
9am–1pm Saturday).

Please note, this number is for customers with financial problems. For any other enquiries, use our contact us page.


For WaterSure, Water Direct, NewStart and Essentials Tariff email payless@southernwater.co.uk

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