Maintaining our services during the COVID-19 outbreak

We wanted to let you know that, in line with government advice on COVID-19, we’re doing everything we can to protect our employees and customers, while making sure that we continue to supply you with water and wastewater services.

Our ways of working have already changed, and there may be further changes to come, but our mission remains the same – to keep our employees and customers safe and our services running.

We’ll keep our online and phone channels updated whenever further relevant information arises, so please do check back here.

Thank you for your patience and cooperation at this difficult time.

For government advice, visit

For free and impartial advice, visit:

A letter to our customers

Our CEO Ian McAulay has written a letter to reassure our customers we are totally committed to keeping your water supply flowing and supporting you during the COVID-19 pandemic.

Read a letter to our customers

Frequently asked questions

We understand customers may have questions about how the COVID-19 outbreak may affect our services - follow the link below for answers to frequently asked questions:

Visit our COVID-19 FAQs

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