We wanted to let you know that, in line with government advice on COVID-19, we’re doing everything we can to protect our employees and customers, while making sure that we continue to supply you with water and wastewater services.

Our ways of working have already changed, and there may be further changes to come, but our mission remains the same – to keep our employees and customers safe and our services running. We’ll keep our online and phone channels updated whenever further relevant information arises, so please do check back here.

Thank you for your patience and cooperation at this difficult time. For government advice, visit nhs.uk/coronavirus and for free and impartial advice, visit: citizensadvice.org.uk.

A letter to our customers, April 2021

As the country progresses along the Government’s roadmap out of lockdown, our CEO writes to reassure customers we're doing all we can to support you.

Read in full


We've answered some frequently asked questions about how the COVID-19 situation may affect our services.

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Help with payments

If you're struggling to pay your water bill, you may be entitled to help from one of our payment schemes.

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Re-opening: tips for food outlets

Tips to help you overcome blocked drains, jammed equipment and harmful bacteria –​ so you can get back to business.

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Re-opening: protect your water hygiene

Stagnant water can be harmful. If you’re re-opening your business, read this guidance first.

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COVID-19 essential work

As an essential service, our employees have been named key workers and continue to work 24/7 to keep taps and sewers flowing.

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Priority service register

We understand that sometimes you may need a bit of additional assistance, especially in the event of a water shortage.

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Has your bill gone up?

While everyone’s been at home more, we’ve all been using more water – so your bill may have gone up. Using less water could reduce your costs.

How to save water

Pubs, clubs and other venues

Do you need to dispose of spoilt beer and/or cider? Find out how to dispose of waste stock from your public house, club or similar venue.

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Kids' activities

Whether you’re a parent or a teacher looking for ways to entertain or educate children at home – choose from our free educational resources.

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