Many meter readings are done by AMR technology – remote reading by a van driving past. This is unaffected.
At the end of March, we stopped carrying out meter readings that required our employees to interact with customers or enter their property. Where possible, we’re still reading external meters. However, we’re reviewing this on a day-by-day basis while following government, medical and scientific advice.
We would like to emphasise that the safety of our customers and employees is our priority and this will be at the forefront of any decision we take during the coronavirus (COVID-19) situation.