Payment break

We’re aware some of our customers’ circumstances may have changed drastically and unexpectedly due to the impact of COVID-19. If you're struggling to pay your bill as a result, we’re here to help.

Depending on your circumstances, you may be eligible for a discount on your bill. Alternatively, you can request a three month payment break.


Help paying your bill

Even if your circumstances have changed, you may feel able to continue paying your bill with a little financial support. Depending on your situation, you may be eligible for a discount.

Find out whether we could provide financial assistance by putting you on a different payment support schemes or tariff: 

Help paying your bill


Request a payment break

We’re offering payment breaks to customers who are struggling to pay their bills. To request a payment break, please fill in the online form below.

We’ll put your account on hold for three months. After this time, we’ll contact you to discuss your situation and the best payment option for your circumstances.

You don’t need to wait for acknowledgement – once we have received and processed your request, your payment break will begin.


Apply now

* are mandatory fields.

Close agent lightbox  Close box