Levels of service

Consultation took place on this set of standards with key stakeholders such as Ofwat, Defra, HBF (Home Builders Federation), HBA (House Builders Association) and self lay organisations.

Our relationship with the housing developers of today plays a key part in building the homes for our customers of tomorrow.

We are publishing these standards to provide information about our performance in dealing with new development proposals and implement procedures, where necessary, to improve our levels of service.

Results have been published every quarter since April 2015. For further details regarding the reporting standards visit www.water.org.uk/developer-services.

 

Water supply

Our performance against levels of service standards for:

  • Pre-development enquiries
  • New water supply connections quoting and execution
  • New water mains estimating and constructing
  • Self-lay application processing
Period Southern Water Industry average
Q4 (January - March 20) 86.74% 95.87%
Q3 (October - December 19) 98.07% 98.17%
Q2 (July - September 19) 99.60% 97.71%
Q1 (April - June 19) 99.65% 97.93
Q4 (January - March 19) 99.97% 97.82%
Q3 (October - December 18) 99.89% 99.41%
Q2 (July - September 18) 99.69% 95.91%
Q1 (April - June 18) 99.87% 97.60%
Q4 (January - March 18) 99.60% 96.90%
Q3 (October - December 17) 99.53% 96.65%

Sewerage

Our performance against levels of service standards for:

  • Pre-development enquiries
  • Sewer requisition applications
  • Sewer adoption and diversion applications
  • Sewer connection applications
  • Legal agreements
Period Southern Water Industry average
Q4 (January - March 20) 95.51% 99.18%
Q3 (October - December 19) 97.65% 99.62%
Q2 (July - September 19) 99.20% 99.42%
Q1 (April - June 19) 99.87% 99.66%
Q4 (January - March 19) 100% 99.63%
Q3 (October - December 18) 99.18% 96.65%
Q2 (July - September 18) 99.45% 99.48%
Q1 (April - June 18) 99.55% 99.53%
Q4 (January - March 18) 99.60% 99.60%
Q3 (October - December 17) 99.79% 99.57%
 
 
 
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