Redress

Ref Current metrics Target Redress total Payment timescale Late payment penalty
W19.1 Self-lay point of connection -written acknowledgements issued within a period of 5 days commencing on the day after receipt confirming either that the application is completed or if not , requesting the missing information 5 £50 10 business days £10
W20.1 Self-lay Point of Connection reports <500 plots etc. - reports issued. Report to be issued within 21 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided . An application is full when all the required information and any required payment have been received . A Pock enquiry includes any necessary modelling work. 21 £50 10 business days £10
W21.1 Self-lay Point of connection reports >500 plots etc. - reports issued .Report to be issued within 28 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided. An application is full when all the required information and any required payment have been received A PoC enquiry includes any necessary modelling work. 28 £50 10 business days £10
W22.1 Self-lay design approval and terms request application - written acknowledgements . Issued within a period of 5 days commencing on the after receipt confirming either that the application is complete or if not ,requesting the missing information. 5 £50 10 business days £10
W23.1 Self-lay and terms requesting <500 plots etc. quotations. Written terms to be issued within a period of 14 days commencing on the day after receipt of as full application. An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection. 14 £50 10 business days £10
W24.1 Self-lay and terms requesting >500 plots etc. quotations. written terms to be issued within a period of 14 days commencing on the day after receipt of a full application. An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection. 28 £50 10 business days £10
W25.1 Self-lay signed agreement - acknowledgements. Issued within a period of days commencing on the day after receipt of the signed agreement 5 £50 10 business days £10
W26.1 Self-lay water for pressure/bacteriological testing - provided. Provide a source of supply for pressure and bacteriological testing within (i) 28 days commencing on the day after receipt of a written request or 9ii0 such longer period as may be agreed with the SLP where there are engineering difficulties /requirements for off-site reinforcement/Schedule 13 WIA 1991 constraints or where the SLP requests an extended period. 28 £50 10 business days £10
W27.1 Self-lay permanent water supply - provided. Provide a permanent supply connection within 14 days commencing on the day following notification in writing of satisfactory pressure and bacteriological testing of the self-lay mains. 14 £50 10 business days £10
W28.1 Self-lay vesting certificates - issued . Issue vesting certificate and all information for Asset Payments claim (including on part constructed work) within 7 days commencing on the day following notification that the section of main has been connected. 7 £50 10 business days £10
W29.1 Self-lay Asset Payments - issued .Make Asset Payment due on all sections of connected mains within 35 days commencing on the day following receipt of a valid invoice claim by the SLP. 35 £50 10 business days £10
W30.1 Self-lay plot references and costing details. Issue plot reference information and costing details within 14 days commencing on the day following written notification of (service) connections call-off by the SLP. Costing details to specify all charges payable on each service connection, including infrastructure charges and the cost associated with the provision of meters and any fittings procured from the water company. 14 N/A - provided W20.1 10 business days £10

The redress scheme is a temporary arrangement, in line with the requirements of Ofwat's Code for Adoption Agreements, we are working with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector.

We will update our website on completion of this work.

 
 
 
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