Do it yourself

In this section we explain where you can find your stop tap and how to fix dripping taps.

Find your stop tap

It's important to know where your stop tap is and how to use it. 

External stop taps are normally found outside your home in the public footpath. They are sometimes located in driveways, gardens or grass verges.

Internal stop taps are normally found under the kitchen sink but can also be found under the stairs or in the downstairs toilet

Turn off your stop tap before you go on holiday in case there is a plumbing problem while you're away.

Label the cold stop tap and hot water valve, and make sure that everyone in the family knows where they are and how to use them.

Dripping taps

A dripping tap can waste a lot of water – up to 10,000 litres per year, more than one bathful a week. Most dripping taps only need a new washer, which can be very simple to fix.

Here's how to do it:

  • Turn off the mains water supply at the stop tap
  • Turn the dripping tap on full
  • Unscrew the cover and loosen the hexagon using a spanner
  • Remove the whole tap top
  • Lift out the jumper plate and, using pliers, unscrew the nut
  • Remove the old washer
  • Fit the new washer
  • Re-assemble the tap
  • Turn the water on again.

Our short film shows you where to find your stop tap and how to deal with low water pressure.