Repairing a leak outside your property

What to expect if we need to fix a leak outside your home.

Temperature changes (such as extreme cold and prolonged dry spells) can cause the ground to move – putting strain on our underground water mains and causing them to leak. Illegal standpipes, high commercial water use and other industrial misuse can also lead to unexpected pressure surges in the water mains, which can lead to burst pipes.

Many of our water main pipes are metal and starting to show their age, so we're aiming to replace them with plastic pipes to protect water supplies well into the future.

 

If we need to repair a leak outside your property
  1. One of our inspectors will attend to identify the cause and arrange to make necessary repairs.
  2. We'll identify the problem and inform you of next steps to resolve it.
  3. If a leak is confirmed, our service partner will attend and make the repair. Everything should now be working and back to normal.
  4. When the ground is ready, they'll make the surface reinstatement permanent (for instance the pavement or road, see examples below), leaving everything as we found it.

A guide to a typical pipe installation

Frequently asked questions

What is a temporary reinstatement?

A temporary reinstatement is a temporary and safe fix of the affected area. The temporary reinstatement may not use the same material as before so may appear different.

This will be rectified when a permanent reinstatement is completed.

Why did you not complete a permanent reinstatement?

To complete a permanent reinstatement we need to use specialist equipment and be sure the ground has settled after the fix. This could take up to four months to do so.

Why is it a different colour?

All reinstatement material is new and therefore has not undergone ageing or weathering to the same degree that the original material has.

We endeavour to match as close as possible to the existing material in order to minimise colour differences.

It is not very neat!

Any reinstatement left at interim by the repair team is temporary, to ensure that the site is left safe.

The reinstatement team who will then carry out the permanent reinstatement will ensure that the patch is left neat and tidy. Both the temporary and permanent reinstatements will comply with the standards set by the local Highways Authority.

Why is the ground stained, will the stain always be there?

Whilst carrying out the repair the wet material excavated contains chalk and clay and may result in temporary staining. Our teams sweep and wash all sites and any staining will fade in due course.

Where are the paving slabs?

We try to leave all paving slabs in the vicinity of the works. Where this is not feasible, we will take them back to the depot for safe keeping.

We always endeavour to re-use existing slabs, however, on occasion, slabs may be damaged when performing the initial excavation and require to be renewed.

Where possible we’ll exchange like for like. Damaged slabs are removed and recycled.

Why did you not ask my permission before working outside of my house?

All pavements, roads and kerbs unless privately owned are the responsibility of the local Highways Authority and all work we carry out is done with their full knowledge and agreement.

Examples of reinstatements
Temporary reinstatement
 
Permanent reinstatement

Block paving

 

Block paving

Slab paving

 

Slab paving

Tarmac surface

 

Tarmac surface

Pedestrian footplace

 

Concrete curing

 
 
 
  Close box