Water and wastewater emergency updates

 We respond to emergencies as quickly as possible. During a major incident (like a burst main or loss of water), our contact centre may be very busy with calls – so we'll add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take. We also post information on our incident map and our Facebook and Twitter pages. If necessary, we broadcast bulletins on the radio and television. Please follow any updates and advice carefully.

Choose from the options below for advice about emergencies in and around your property.

No or low water pressure

If little or no water is running from your tap, here’s what you need to know and do.

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Water quality

Does your water look, taste or smell different than usual? Find out why this could be and what you can do about it.

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What to do if you home or property has flooded.

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Seasonal emergencies

From frozen pipes in cold weather to water shortages in a heatwave, discover how to prevent or handle seasonal emergencies.

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Insurance claims

If you experience flooding, here’s what you need to know about who is responsible for clean-up arrangements and any loss or damage.

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Coronavirus updates

Find out how we’re continuing our essential services and supporting you during the pandemic – explore our latest updates, resources and support.


Found a leak or burst on your property or nearby? Find out who is responsible, how we can help and what to do next.

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Drains and sewers

If you’re suffering from a blocked drain or wastewater flooding, find out who is responsible, how we can help and what to do next.

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Find a plumber

Whether you need to repair a leak, fix a faulty connection or unblock a drain – we can help you find approved plumbers in your area.

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Home assistance cover

Unsure who to turn to about a burst pipe, a leak or a blocked drain? Our home assistance partner HomeServe could help.

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Incident map

Get updates about known incidents, repairs and planned works across our region.

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Contact us

We’re here to help you if you need us – contact us using our online form or by calling our 24 hour emergency number.

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