We respond to emergencies as quickly as possible. During a major incident (like a burst main or loss of water), our contact centre may be very busy with calls – so we'll add a recorded message to our phone lines with up-to-date information and advice on the appropriate action to take. We also post information on our incident map and our Facebook and Twitter pages. If necessary, we broadcast bulletins on the radio and television. You can use our postcode checker to see if we supply you. 

Works or issues near me

Works or issues going on near you that might explain your water problem.

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No water

What to do if you have no water.

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What to do if your home or property has flooded.

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Undrinkable water

What to do if your water tastes, smells or looks unusual.

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Leaks or bursts

What to do about a leak or burst and who’s responsible.

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Drains and sewers

You’ve seen a flooded or blocked sewer that needs attention, or you’re experiencing blocked drains yourself and aren’t sure who’s responsible.

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Find a plumber

To help take the stress out of the situation, we can help you find an approved plumber in your area.

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Contact us

We’re here to help, if you need us. Get in contact via Chat or our 24-hour emergency number.

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