Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Help and information

  • Assessed bill

    Assessed bill

    If you are receiving a metered assessed bill it is because it was not possible to install a meter at your property.
  • Unmetered bill

    Unmetered bill

    If you have had a meter installed as part of our Metering Programme, it is likely you are receiving a bill like this.
  • Metered bill

    Metered bill

    Metered bills are sent to properties where the water supplied is recorded through a meter. If you’ve had a meter since before late 2010, it is likely you are receiving a bill like this.
  • Metering programme bill

    Metering programme bill

    If you have had a meter installed as part of our Metering Programme, it is likely you are receiving a bill like this.
  • Metered assessed bill

    Metered assessed bill

    If you are receiving a metered assessed bill it is because it was not possible to install a meter at your property as part of the Metering Programme.
  • How to read your water meter

    How to read your water meter

    Water resources are under pressure so Southern Water is installing 500,000 water meters in the South East. We explain how your meter works and how to take readings.
  • How to tackle low water pressure

    How to tackle low water pressure

    Watch our short film to show you how to find your stop tap and tackle low water pressure. Some households experience temporary low water pressure after a water meter is fitted.
  • Sewer ownership changes

    Sewer ownership changes

    A film explaining what the transfer of private sewers involves and how it affects property owners.
  • Sewer ownership changes & flats

    Sewer ownership changes – flats

    This graphic animation shows how the transfer of private sewers affects flats or apartments. Please note that this animation is based on the latest available guidance from the Government.
  • Sewer ownership changes & terraced

    Sewer ownership changes – terraced

    This graphic animation shows how the transfer of private sewers affects terraced properties. Please note that this animation is based on the latest available guidance from the Government.
  • Sewer ownership changes & semi detached

    Sewer ownership changes – semi detached

    This graphic animation shows how the transfer of private sewers affects semi detached properties. Please note that this animation is based on the latest available guidance from the Government.
  • Sewer ownership changes & detached

    Sewer ownership changes – detached

    This graphic animation shows how the transfer of private sewers affects detached properties. Please note that this animation is based on the latest available guidance from the Government.
 
 
 
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