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Help and information
How to read your water meter
Water resources are under pressure so we're installing 500,000 water meters in the South East.
We explain how your meter works and how to take readings.
Assessed bill
If you are receiving a metered assessed bill it is because it was not possible to install a meter at your property.
Unmetered bill
If you have had a meter installed as part of our Metering Programme, it is likely you are receiving a bill like this.
Metered bill
Metered bills are sent to properties where the water supplied is recorded through a meter. If you’ve had a meter since before late 2010, it is likely you are receiving a bill like this.
Metering programme bill
If you have had a meter installed as part of our Metering Programme, it is likely you are receiving a bill like this.
Metered assessed bill
If you are receiving a metered assessed bill it is because it was not possible to install a meter at your property as part of the Metering Programme.
How to read your water meter
Water resources are under pressure so Southern Water is installing 500,000 water meters in the South East. We explain how your meter works and how to take readings.
How to tackle low water pressure
Watch our short film to show you how to find your stop tap and tackle low water pressure. Some households experience temporary low water pressure after a water meter is fitted.
Sewer ownership changes
A film explaining what the transfer of private sewers involves and how it affects property owners.
Sewer ownership changes – flats
This graphic animation shows how the transfer of private sewers affects flats or apartments. Please note that this animation is based on the latest available guidance from the Government.
Sewer ownership changes – terraced
This graphic animation shows how the transfer of private sewers affects terraced properties. Please note that this animation is based on the latest available guidance from the Government.
Sewer ownership changes – semi detached
This graphic animation shows how the transfer of private sewers affects semi detached properties. Please note that this animation is based on the latest available guidance from the Government.
Sewer ownership changes – detached
This graphic animation shows how the transfer of private sewers affects detached properties. Please note that this animation is based on the latest available guidance from the Government.
