Retailer portal help guide

Reset password

For Non Admin users

To reset your password please request a reset from your admin user for your company. If you do not know who your administrator is please email:

For Admin users

Please contact the Wholesale Services Team and we will assist:

Tel: 0330 303 1272


Require access

If your company is already registered with Southern Water – Please request access from your admin user. If you do not know who your administrator is please email:

If your company is not registered as a retailer with Southern Water – It is likely that you or your company will need to go through the Southern Water on-boarding process. Please send an email:

To help us respond promptly please include the following information:

  • Type 'Retailer registration request- (retailer name)' in the subject line of your email
  • Your contact details

One of our Relationship Managers will contact you to discuss your requirements.

If you are unable to submit a form

Please see the frequently asked questions below.

If you've read the FAQ's and still have a query, please complete our Retailer Portal issues form and we'll respond to your query.

Frequently asked questions

This may be because the SPID is not registered under Southern Water. Please check you have the correct Wholesaler. Or the SPID has not been registered onto our internal systems. Please complete our Retailer Portal issues form.

All emails sent by Southern Water will be sent to the email address registered on Schedule two documents.

Yes, you will receive notification within 24 hours of Southern Water receiving your submitted form. This notification will let you know whether or not your request has been accepted, rejected or requires more information.

We will send an email notification should any further action be required to complete a request i.e. accept a quote.

All emails will be sent to the email registered on the Schedule two documents.

Please quote the case number. If you do not have the case number, please quote the form ID number.

Currently Southern Water can only accept requests through the retailer portal.