Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Calls rise as temperatures fall

Over the last week we've received a higher than normal number of calls about events including burst mains, leaks and in some cases no water due to frozen pipes.

We're doing our best to respond as quickly as possible as well as carry out planned works, repairs and restore services with as little impact on customers and business as possible. We'd also like to thank our customers for their patience when this happens as we completely understand how inconvenient a disruption to your water supply can be.

Across the country water companies are working behind the scenes to keep your water flowing during this freezing weather- did you know constant cold water flowing through our pipes throughout the winter cause cracks or leaks? The water doesn’t actually have to freeze, but the pressure can eventually cause cracks or ruptures.

There are also things you can do to protect your own pipes when temperatures plummet. Taking a few simple measures to wrap up your home this winter can save you the cost of repairs and help prevent significant internal and external damage to your property.

To prevent frozen pipes, customers are advised to:

  • • Insulate water pipes and lag tanks – lagging can be purchased from all good DIY stores
  • • Fix leaks and dripping tanks
  • • Check boilers have been serviced
  • • Close doors and windows in unheated areas
  • • Keep a separate supply of drinking water for possible emergencies
  • • Some customers’ energy suppliers have lagging deals on offer

Step-by-step guides of ‘How to prevent frozen pipes’ and ‘what to do if a pipe bursts’, along with the advisory video clip and all other information of how to prepare your home for the winter weather can be found at www.southernwater.co.uk/winter.

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