Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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Concerns around bogus callers in Seaford, East Sussex

We're aware of concerns about the legitimacy of visits from water company employees in the Hythe Crescent area of #Seaford over the last few days.

These visits are not connected with Southern Water - but we've spoken to our colleagues at South East Water and they've confirmed the callers are genuine water samplers from their company.

Our customers safety is vitally important to us. All our employees and people calling on our behalf carry an identity card with their photograph and name on it. They must show you this. If they don't offer you an identity card, please ask to see one.

Everyone working for Southern Water is aware of this procedure and are happy to wait while customers check their identification.

If you're in any doubt that a caller works for Southern Water or one of our agents, please phone us on 0330 303 0368 (calls charged at local rate), available 24 hours a day and check that we sent them

You can also ask to join our password scheme. You can choose your own password and we will only give this to representatives who need to call on you. Ask them to quote the password you have agreed with us. Please phone us or write to us to join.

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