Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
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UPDATE: Burst main on A249 in Kent

Our works to replace a burst main on the A249 will take around five days, with completion on Sunday January 17. 

Water supplies remain unaffected and we would like to reassure our customers that we have a contingency plan in place to ensure we can continue to supply water as usual. 

We continue to work alongside Highways England; Defra; Environment Agency and the Drinking Water Inspectorate (DWI) to ensure a safe, swift resolution. 

We appreciate this has had an impact on road users and apologise for the inconvenience to their daily journeys. Our crews are working around the clock to fix the problem as quickly as possible and we would like to thank drivers for their patience while this vital work is carried out. 

Further information: 

Work continues on site and our engineers anticipate this will take approximately three days to carry out Southern Water's core essential works to repair the burst main. This includes the installation of replacement water mains. 

All of this work is being undertaken beneath the carriageway and is not visible to road users. Using specialist equipment we are directional drilling under the road and our excavation works are in the adjacent fields. 

Following this, we must ensure the water supply is safe for public consumption by carrying out strict water quality sampling. This will take between one to two days, depending on the results of the tests. 

Once our work is complete Highways England will have to carry out an assessment of the structural integrity of the highway to ensure it is safe for road users. This work will be undertaken by Highways England and any queries regarding this should be directed to the HA.

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