Thanet water supply update
We’re currently managing operational issues at two of our water supply works, at Selling and Eastling. This is affecting water levels across parts of Thanet. Customers are continuing to receive water but may experience low pressure because reservoir levels are lower than usual. We will provide regular updates here.
Taking precautionary measures
Sunday 24 May 2026
Update 8pm – Bottled water stations now open
Our team continues to manage operational issues at two of our water supply works in Selling and Eastling. As a result, some customers may be experiencing low water pressure or intermittent supply.
We understand how disruptive this is and sincerely apologise for the inconvenience. Our teams are working as quickly as possible to restore normal service. This includes moving water around the network to keep supplies balanced and bringing in additional support such as tankers.
Bottled water stations now open
As a precaution, bottled water stations are now open at:
- Tesco Superstore, Manston Road, Ramsgate, CT12 6NT
- Manston airfield, Manston Road, CT12 5BL
These will remain open until 11pm tonight and will reopen tomorrow morning if needed.
Preparing support for customers
We are taking further precautionary steps to support customers if required. We continue to prioritise those on our Priority Services Register and are delivering bottled water directly where needed.
If you or someone you know may require extra support, please sign up online or call 0330 303 0368 so we can assist you quickly.
Please help by using water wisely
With high temperatures continuing, we’re asking everyone to use water carefully. Small actions can make a big difference:
- Take shorter showers
- Turn off the tap when brushing your teeth
- Use a watering can instead of a hose
You can find more water-saving tips on our website.
Thank you for your understanding and patience while we work to resolve this issue.
Update 2.30pm:
Our team is continuing to manage operational issues at two of our water supply works, at Selling and Eastling. Some customers are currently experiencing low water pressure or intermittent supply as a result. We understand how disruptive this is and apologise for the inconvenience.
Our teams are working to restore normal service as quickly as possible. We are moving water around the network to keep supplies balanced and bringing in additional support, including tankers
Preparing support as a precaution
We’re also taking precautionary steps to ensure we’re ready to support customers if needed. This includes preparing bottled water stations.
We will prioritise customers on our Priority Services Register and have started deliveries of bottled water directly to them if required. If you or someone you know may need extra support, we encourage you to sign up online or by calling 0330 303 0368 so we can assist you quickly.
Please help by using water wisely
With temperatures set to remain high, we’re asking everyone to continue using water wisely. Simple changes can make a big difference, such as:
-
Taking shorter showers
-
Turning the tap off when brushing your teeth
-
Using a watering can instead of a hose
You can find more water-saving tips here. Thank you for your understanding.
Update 10am: What we’re doing
Our teams are all working to restore normal service as quickly as possible. We are:
· Restarting affected sites
· Moving water around the network to keep supplies balanced
· Bringing in additional support, including tankers
Preparing support as a precaution
We’re also taking precautionary steps so we’re ready to support customers if needed. This includes:
· Preparing bottled water stations
· Arranging extra support for customers who may need additional help
We will prioritise customers on our Priority Services Register and deliver bottled water directly to them if required. If you or someone you know may need extra support, we encourage you to sign up to our Priority Services Register so we can help you quickly if needed.
Please help and use water wisely
With temperatures set to remain high we would like to ask everyone to continue to use water wisely. Simple changes, such as shortening your shower, turning the tap off when you brush your teeth, or using a watering can instead of a hose, can make a big difference. Find water saving tips here. Thank you.
