Budgeting can be difficult at the best of times but when you’re facing up to the reality of post-Christmas bills it can be even harder, writes our affordability and vulnerability lead Jane Crisp.
That’s why January is typically the month when people most worry about their finances. And with the recent benefit cap meaning many families have less to live on each week, this can be a really anxious time.
If you’re struggling, please don’t worry about your water bills. We have a dedicated debt advice team that can help you look at some affordable options and maybe move you onto one of our support tariffs. If you’re finding that contact difficult why not ask someone to help you - a family member, friend or support group (we work closely with charities including StepChange and Age UK)? With your permission we can talk to someone else on your behalf.
If you have a water meter and pay for what you use, you may be able to use less water by making a few simple changes. We carry out home visits in selected areas to fit free water-saving gadgets on toilets, taps and showers.
So please don’t worry about your water bills - we'll do what we can to help.
Debt advice team: 0800 027 0363 southernwater.co.uk/difficultypayingyourbill firstname.lastname@example.org
Water-saving home visits: 0330 3030277 southernwater.co.uk/homevisit
StepChange 0800 138 1111
Age UK 0800 678 1174