Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
 
Your bill & account

Quickly and easily pay your bill, change your account details or find out how your charges are calculated

Your area

Find out if Southern Water supplies your home, check your water quality or explore what's happening in your area.
 

Need help?

Type your question into the box below or see what other customers often ask.

Set up an account

This is a one page form.

To complete this form you will need:

  • Your name and address
  • Your payment reference number
  • Email address
  • Telephone number
  • Date moving
  • New address
  • Bank details - if you wish to set up a Direct Debit
  • Meter reading - if applicable

Items marked * must be filled in

Your details

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Your new address

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Yes
No
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Yes
No
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Yes
No

Please provide names of other responsible people

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Yes
No

If yes, please provide landlords or letting agents full name and address.

6 months
12 months
12+ months
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Yes
No

If you have a metered supply, this information is used to assess your water use in the first year.

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Yes
No
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About your move

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How to read your meter

Payment details

Payment card

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Weekly
Fortnightly
Monthly

Instruction to your bank or building society to pay by Direct Debit

Please pay Southern Water Direct Debits from the account detailed in this instruction subject to the safeguards assured by The Direct Debit Guarantee. I understand that this Instruction may remain with Southern Water and, if so, details may be passed electronically to my bank/building society.

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Please provide the name of your bank or building society.

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The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.
  • If the amounts to be paid or the payment dates change, Southern Water will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by Southern Water or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us: Southern Water, PO Box 41, Worthing, West Sussex, BN13 3NZ.

Please choose how you wish to pay

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12 monthly payments
In full on receipt of bill
2 half-yearly payments (in April & October
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12 monthly payments
Per bill (normally 2 per year)
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1st
5th
10th
15th
20th
25th

Submit form

Please refer to our Privacy Statement to understand how we may use your personal information.

Please click the Submit button once to send the completed form to Southern Water. It may take a few seconds for the form to be processed. You will then have the chance to print a copy for your records (this may print on more than one page).

 
 
 
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