Water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight
Your bill & account

Quickly and easily pay your bill, change your account details or find out how your charges are calculated

Your area

Find out if Southern Water supplies your home, check your water quality or explore what's happening in your area.
 

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Moving within our area

This is a one page form.

To complete this form you will need:

  • Your name and address
  • Your payment reference number
  • Email address
  • Telephone number
  • Date moving
  • New address
  • Bank details - if you wish to set up a Direct Debit
  • Meter reading - if applicable

Items marked * must be filled in

Your details

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Address moving from

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Yes
No
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Yes
No

If yes, please provide landlords or letting agents full name and address.

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About your move

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How to read your meter

Please note if you require a final meter reading from your water company they will need two full working days notice to arrange a reading.

Your new address

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Yes
No
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Yes
No
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Yes
No

If yes, please provide landlords or letting agents full name and address.

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Yes
No
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Yes
No
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Payment details

Any balance on your old account will be transferred to your new account. If you have a meter, a closing balance will only be confirmed once a final meter reading has been taken and the closing invoice will be sent to you at your new address for payment.

If you have a payment scheme in place, eg. Direct Debit or payment card, this will also be transferred to your new account.

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Do transfer the payment scheme to new account
Do not transfer payment scheme to new account
Set up Direct Debit scheme
Set up payment card
N/A

Instruction to your bank or building society to pay by Direct Debit

Please pay Southern Water Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Southern Water and, if so, details may be passed electronically to my bank/building society.

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Please provide the name of your bank or building society.

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The Direct Debit Guarantee

  • This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.
  • If the amounts to be paid or the payment dates change, Southern Water will notify you 10 working days in advance of your account being debited or as otherwise agreed.
  • If an error is made by Southern Water or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
  • You can cancel a Direct Debit at any time by writing to your bank or building society. Please also send a copy of the letter to us: Southern Water, PO Box 41, Worthing, West Sussex, BN13 3NZ.

Please choose how you wish to pay

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In full on receipt of bill
2 half-yearly payments (in April & October)
12 monthly payments
12 monthly payments
Per bill (normally 2 per year)
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1st
5th
10th
15th
20th
25th
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Weekly
Fortnightly
Monthly

Complete form

Please refer to our Privacy Statement to understand how we may use your personal information.

Please click the Submit button once to send the completed form to Southern Water. It may take a few seconds for the form to be processed. You will then have the chance to print a copy for your records (this may print on more than one page).

 
 
 
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