NewStart

NewStart can help you pay off your water bill debt.

You might qualify for NewStart if you:

  • currently owe us money and
  • haven’t made a payment for a while.

How to apply

To apply for this scheme please complete our online form.

You’ll need the following information:

  • Your payment reference number
  • Details of your income and expenditure
  • National Insurance number
  • Your name and address
  • Preferred method of contact.

The application form takes about 20-30 minutes to complete.

Complete the Financial Assistance application form

Alternatively, email us at payless@southernwater.co.uk or telephone us on freephone 0800 027 0363. Lines are open from 8am–7pm Monday to Friday and 9am–1pm Saturday.