NewStart can help you pay off your water bill debt.

You might qualify for NewStart if you:

  • currently owe us money and
  • haven’t made a payment for a while.

How to apply

To apply for this scheme please complete our online form.

You’ll need the following information:

  • Your payment reference number
  • Details of your income and expenditure
  • National Insurance number
  • Your name and address
  • Preferred method of contact.

The application form takes about 20-30 minutes to complete.

Complete the Financial Assistance application form

Alternatively, email us at or telephone us on freephone 0800 027 0363. Lines are open from 8am–7pm Monday to Friday and 9am–1pm Saturday.