Quickly and easily pay your bill, change your account details or find out how your charges are calculated
You can make a new start in paying off your water bill arrears. Find out below how you qualify for this scheme and how to apply.
If you’re able to start making regular payments towards your account, we'll credit you the same amount.
So if, for example, you pay £30 for 12 months equalling £360, we will credit your account with £360.
To qualify for this scheme you must owe us at least £500 of arrears in addition to the current annual charge, and/or not have paid anything for the last two years.
There’s a range of payment options for you. You can pay weekly, fortnightly or monthly using one of the following methods:
If you'd like to apply for this scheme you can do so by completing our online form.
Alternatively, email us at firstname.lastname@example.org or telephone us on freephone 0800 027 0363. Lines are open from 8am–7pm Monday to Friday and 9am–1pm Saturday.