Our customers

We have a responsibility to our customers to ensure we provide services of a high standard whether we deal with you over the phone, in person, online or in writing.

We are committed to ensuring that the information you provide to us is safe and secure and that we give you all the help you need to run your account online.

Our customer charters outline our pledges to you and include information about how we will compensate you if things go wrong.

Guaranteed standards  

Code of Practice  

Complaints procedure