Customer Challenge Group

From April 2020 and following the conclusion of the Price Review 2019, we are bringing to a close our current Customer Challenge Group. This coincides with the conclusion of the current five year investment cycle (2015 – 2020) and the commencement of the next five year investment programme (2020 – 2025).

Much of the customer engagement approaches and processes, developed in conjunction with the CCG, have now been embedded as ‘business as usual’. We have exciting plans in place to continue the excellent work of the Customer Challenge Group by evolving and improving the quality of our engagement with customers and stakeholders and to meet the needs of the communities we serve across Kent, Sussex, Hampshire and the Isle of Wight.

In drawing the current CCG to a close, we would like to express our thanks to all the Members who have served on the Group since its inception in 2012. It has delivered immense value to our business and been instrumental in changing our thought processes and culture to ensure customers’, stakeholders’ and environmental interests are at the heart of all we do. The Board, the Executive Team and the many employees who have engaged with the Group are immensely grateful for the quality of the advice and challenge the CCG has provided.

CCG meeting

CCG members

The CCG provide independent challenge and advice to the Board on the Company's delivery of the six priorities and 26 customer promises for PR14 and for the business plans Southern Water is making for the next five years.

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CCG meeting

CCG meetings

Meeting dates and Meeting minutes

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CCG Terms of reference

The Terms of Reference for the Southern Water Independent Customer Challenge Group (the CCG) has been agreed by the CCG and the Southern Water Board.

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CCG Annual Report

CCG Annual Report

This is the fourth CCG annual report for the period 2015 and 2020.

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report to Ofwat

CCG report to Ofwat

Like all water companies, Southern Water must review the costs of providing water and wastewater services every five years.

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