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Complaints form
If you have a complaint the quickest way to get in touch with us is to call us on 0330 303 0233, we're open Monday to Friday 9am - 5pm. If you'd rather email us, please complete this form and we'll get back to you within 10 working days.
First name *
Last name *
First line of address *
Post code *
Is this a repeat or follow up complaint?
Yes
No
Previous complaints ref:
Customer number
This can be found in the top right corner of your bill and is 10 digits long.
Tell us what your complaint is about: *
Billing, payments and personal details
Online account
Moving house (into, within and out of our area)
Meter readings and support
Leaks, blockages or manhole covers
Water supply, quality and pressure
New developments and self-lays
Other
Email *
Phone *
Your message *
Attach a document
* are mandatory fields.
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Our complaints procedure
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