You have told us you want us to provide you with more information about what we do and how we spend your money.
This includes real-time information about incidents in your area, the facility to track your bills and consumption data as well as more comprehensive advice about how to reduce your bills and save water and energy.
You also asked for improved access to quicker and simpler payment methods when your bills do arrive and more advice on what to do when you have difficulty paying your bills.
Our new-look website has been designed to give you quick and easy access to that information. In direct response to your feedback we have invested in a new, clutter free, responsive interface for southernwater.co.uk, which you can test via the Beta platform.
This allows us to gather vital feedback about the new functionality we’re developing so we can quickly respond to any problems you’re having, particularly during incidents such as bursts or flooding.
You can now track What’s Going On via our interactive map, where a timeline of every major incident will be visible and searchable via postcode.
This new functionality is also now supported by a live Twitter feed, which appears at the bottom of the homepage so you can see how we’re responding as a situation develops.
We’ve recently launched 'Your Account', a dedicated customer portal making it quick and easy to:
Watch this space for further improvements in the coming months.
We are continually striving to improve the service we offer you so please let us know what you think of the new website. Email firstname.lastname@example.org or have your say via the feedback section at the bottom of the new website.