Key policies

Southern Water is committed to delivering six key outcomes for our customers.

Updated May 2019 We work hard to ensure that all our customers receive the best service we can provide.

Southern Water believes that lobbying is a normal and useful part of the process of legislation as long as it complies with all legal requirements.

Southern Water’s management is committed to developing and delivering this Corporate Responsibility Policy.

We like to help the communities we serve and happily receive requests every year for donations, sponsorship and support from organisations, community groups and individuals.

At Southern Water we are committed to supporting and making a positive difference to the communities we serve by behaving in a socially responsible manner.

Our customers expect us to be stewards of the environment, as they value it highly.

Southern Water is committed to protecting the environment and supporting the circular economy. We recognise that waste plastics pose a global threat to the marine environment and to our region generally.

The purpose of this document is to set out our bid assessment framework to support the market to deliver water resource management plan solutions which help the company meet its supply duty.

Southern Water is committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance with relevant legislation. This policy sets out the methods of enforcement available to us and how decisions about enforcement will be made.

Our policy on sustainable and ethical trading expands on commitments in our existing Corporate Responsibility Policy.

Everyone at Southern Water deserves a great place to work, where we succeed together, do the right thing and always improve.

The Executive Management Team collectively promotes the implementation of this policy and monitors the company’s performance.