Key policies

Biodiversity

We are committed to increasing biodiversity value and recognise our reliance on the natural environment to deliver our core services.

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Carbon

We aim to reduce carbon emissions as part of our purpose to protect and enhance the environment, by reaching net zero for operational emissions by 2030.

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Environment

We want to create a resilient future for all our customers in the South East. The environment, and our role in protecting and enhancing it, are at the heart of this.

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Compensation due to works in highways

Updated May 2019: We work hard to ensure that all our customers receive the best service we can provide.

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Asset strategy and planning

Asset strategy and planning based on a set of eight policy statements aligned to corporate objectives that reflect company role, purpose and vision.

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Plastics

We are committed to protecting the environment and supporting the circular economy. Plastics pose a global threat to the marine environment and to our region generally.

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Corporate Lobbying

We believe that lobbying is a normal and useful part of the process of legislation as long as it complies with all legal requirements.

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Corporate Responsibility

Southern Water’s management is committed to developing and delivering this Corporate Responsibility Policy.

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Sustainable and Ethical Trading

Our sustainable and ethical trading policy expands on commitments in our existing Corporate Responsibility Policy.

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Donations and Sponsorship

We like to help the communities we serve and happily receive requests every year for donations, sponsorship and support from organisations, community groups and individuals.

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Social media guidelines

We created our social media channels for a wide audience, to provide help, support, information and ideas for our customers.

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Employee Volunteering

We are committed to supporting and making a positive difference to the communities we serve by behaving in a socially responsible manner.

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Health and Safety

The Executive Management Team collectively promotes the implementation of this policy and monitors the company’s performance.

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Bid Assessment Framework

We support the market to deliver water resource management plan solutions which help the company meet its supply duty.

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Code of Ethics

Everyone at Southern Water deserves a great place to work, where we succeed together, do the right thing and always improve.

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Domestic violence and abuse - Our commitment

We oppose all violence, if any incident or allegation is raised within Southern Water there will be a fair and impartial investigation that protects the rights of all parties.

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Enforcement and Prosecution

We are committed to a fair, consistent and proportionate approach to enforcement of relevant legislation to ensure that action is taken to secure compliance. 

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